Rider Information

 SERVICE ALERT - EFFECTIVE JUNE 19, 2020

Per the California Department of Public Health guidance issued on June 18, 2020, all persons waiting for, or riding on, public transit must wear a face covering. Notifications of this requirement have been posted in all buses.

We understand that this may prove challenging for all passengers, but our staff is here to help and we will do everything we can to minimize the imapct to your travel experience.

 We appreciate your efforts to support Nevada County Transit Services by complying with this new requirement and by continuing to practice all COVID-19 safety protocols.

Message from the Transit Services Division

In light of COVID-19, Nevada County Transit Services (Gold Country Stage and Lift) is monitoring the situation and maintaining regular contact with County of Nevada Public Health Department, state Departments of Health, and the Centers for Disease Control (CDC).

The immediate risk of being exposed to this virus is still low for most Americans, but as the outbreak expands, that risk will increase. Cases of COVID-19 and instances of community spread are being reported in a growing number of states. However, we understand this can raise concerns about safety in public spaces, including public transit. Therefore, we want to remind passengers about CDC-recommended precautions everyone should take onboard public transit to prevent the spread of illnesses:

o Wash your hands with soap and water before and after riding public transit. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

o Avoid touching your eyes, nose and mouth.

o Cough or sneeze into your elbow.

o Stay six feet away from other people.

o Stay home if you are sick.

 IF YOU ARE NOT FEELING WELL, DO NOT TAKE PUBLIC TRANSPORTATION. Call your healthcare provider before you leave your home and follow their guidance.

While Gold Country Stage and Lift buses are increasing cleaning and sanitization, following these recommendations is the best way to prevent the spread of illnesses onboard. The Transit Services Division has also shared preventative information with staff to ensure they can remain safe and healthy when serving the public.

For the latest information about COVID-19 in communities served by Nevada County Transit Services, please refer to information and guidance provided by the following public health agencies:

Nevada County Transit Services is constantly monitoring ridership during this time and may implement service changes, as needed. Follow Nevada County Public Works on social media or check the website at www.goldcountrystage.com  or www.goldcountrylift.com for the latest updates. We will continue to monitor the situation as it unfolds and respond as necessary in partnership with our public health and transportation partners.

Be safe, wash your hands, and refer to public health agencies to minimize risk of exposure. #FlattentheCurve

How To Ride

Please arrive at the bus stop at least five minutes before your bus is scheduled to leave.

For safety, driver stops at authorized and designated bus stops only. 

Please allow passengers to exit the bus before you board. Seats closest to the front of the bus are reserved for seniors and disabled passengers.

Have EXACT FARE READY. Driver are not able to make change for fares.

Please avoid using excessive amounts of coins.

PLEASE REQUEST A TRANSFER UPON BOARDING BUS.

Limit CARRY-ONS to the size and number you can personally handle, that do not block aisles, adjacent seating, or wheelchair designated areas, and allow for safe boarding and passenger securement.

Lost & Found

If you lose an item on the bus or at a bus stop/shelter, call us at (530) 477-0103 x 0 and tell us the date, time, and route on which the item was lost. Please do the same for found items. Items must be claimed within 30 days or they may be disposed of.

No pets allowed, except service animals, unless transported in a secure, leak proof cage or container. No animals may be on seats or blocking aisles. Driver’s may refuse transport or will remove animals that are aggressive and/or create a hazard, mess or disturbance.

On-Demand Bus Stops

ON-DEMAND stops are defined as stops that will only be served when requested by the passenger, ONLY at times indicated on route schedule. ON-DEMAND stops are indicated by star symbols on the map and shaded columns on the schedules.

To Request On-Demand Pick-Up

Call the Gold Country Stage office (477-0103 ext. 0) AT LEAST 60 MINUTES PRIOR TO THE DESIRED STOP TIME TO INSURE A RIDE.

REQUESTS PRIOR TO 7:00 AM must be made by calling the office prior to 7:00 PM the day before.


For A Drop Off

Passenger must ask the driver for on-demand stop when boarding the bus.

Wheelchair Lifts & Bike Racks

All Gold Country Stage buses are equipped with wheelchair lifts and employ tie downs for required wheelchair securement. All Gold Country Stage buses are equipped with front-mounted bike racks, available on a first-come, first-served basis. Passengers must be able to load and unload their bikes without assistance and Gold Country Stage is not responsible for damage to bicycles. Un-claimed bicycles will be locked and stored at the Gold Country Stage office and must be claimed within 30 days. No motorized bikes or hover boards allowed in or on bus. (See Unclaimed & Found information.)

Transit Connections

Gold Country Stage Route 5 travels to Auburn Station for connections to Placer County Transit, Auburn Transit, Sacramento Light Rail, and Amtrak Thruway bus service AS CONNECTING SCHEDULES ALLOW. (Amtrak schedules subject to change without notification.)

Please call these transportation services for current schedule information:

Placer County Transit...... (800) 889-2877 or (530) 885-2877 Placer County Transit Website

Auburn Transit................ (530) 906-3700 Auburn Transit Website

Amtrak............................ (800) 872-7245 Amtrak Sacramento

Passenger Rules

  • To ensure a pleasant ride for all, smoking, eating, drinking, playing of loud music or loud cell phone conversation are not allowed. Shirts and shoes are required. (Bottled water allowed.)
  • Panhandling/solicitation is prohibited on the bus or at stops.
  • Any recycling items must be secured and in a leak proof container. If items leak they will be removed from bus.
  • Inappropriate, disruptive, or abusive behavior is not permitted, nor will it be tolerated, and may result in removal from the bus, suspension of bus service, and/or criminal charges.
  • Remain seated until bus stops. If you must stand while bus is in motion, hold grab rails tightly.
  • Notify driver one block prior to your stop by pulling the bell cord.
  • No weapons, flammable, and/or hazardous material allowed on bus. (Hazardous materials and items list is posted on bus or available at the Gold Country Stage office.)

WE ARE A SMOKE FREE ZONE! No smoking on bus or at bus shelters, bus stops or the Tinloy Transit Center. NO EXCEPTIONS

DUE TO SAFETY ISSUES, THERE ARE NO FLAG STOPS UNLESS NOTED.