Transit Frequently Asked Questions

  • What are your hours of service?
    • Currently, Gold Country Stage operates fixed route bus service Monday through Friday between 05:30am and 7:30pm. Limited Saturday service is available on Routes 1, 2, 3, 4, 6, and AS. Route 5 to Auburn only operates Monday - Friday. There is no service on Sunday. Additionally, there is no service on the following holidays:
      • New Years Day
      • Martin Luther King, Jr. day
      • Presidents Day
      • Memorial Day
      • Independence Day
      • Labor Day
      • Veterans' Day
      • Thanksgiving Day and the day after
      • Christmas Day
  • Where is the main Tinloy Transit Center located?
    • Our main transit center is located at 118 Tinloy Street, Grass Valley. This is between Bennett and Bank Streets behind the Grass Valley Post Office.
  • I am eligible for a discount fare. How do I get my discount card?
    • Discount Fare Cards will be available from 8:00am - 5:00pm in the Gold Country Stage Office located at 13081 John Bauer Avenue, Grass Valley. This is a bus stop on the Route 3 Loma Rica Run. Applications are available in our office and on this web site on the Fares and Passes page. The first two working days of each month, Discount cards will be available at the Tinloy Transit Center between the hours of 8:00am - 5:00pm. 
  • Can I purchase a monthly pass on the bus?
    • Monthly passes are no longer be available for purchase on the bus. Monthly passes may be purchased in our office located at 13081 John Bauer Ave., Grass Valley, CA between the hours of 8:00 - 5:00 Monday through Friday. Monthly passes may be purchased the first two working days each month at our main Tinloy Transit Center. Daily passes will still be available on the buses and in our office.
  • Where can I purchase a monthly pass?
    • Monthly passes may be purchased at the Gold Country Stage office, 13081 John Bauer Ave, Grass Valley and at the CDA Kiosk in the Rood Center, 950 Maidu Avenue, Nevada City. Passes for the next month go on sale starting on the 25th of the previous month. 
    • We do not accept bank cards. Fares are cash or personal check only. We are not able to make change; please have exact fare if paying by cash.
    • The first two working days of each month, passes may be purchased at the Tinloy Transit Center between the hours of 8:00am - 5:00pm. 
      • As a reminder, a discount card will be required to purchase any discount fare starting March 1, 2018. See the Fares and Passes page for more information.
  • Is my monthly pass good for 30 days?
    • Monthly passes are valid for the calendar month only. They are valid from the first of the month to the last day of the month. They cannot be used before or after those dates.
  • Is there a way I can see where my bus is on my phone?
    • Yes. Google maps alows you to see our system map, where the bus is on the route, and where our bus stops are located. Just load https://cnts.routematch.com/fixedroute/ into your computer or phone web browser. Select just a single route or select all route to see where the buses are in our system. Zoom in on the map and the bus stop locations will become visible.
  • Who can I contact for help planning a trip?
    • Trip planning assistance is available through 211 Nevada County or contact Gold Country Stage at 530-477-0103 ext. 0. You can also use our Google Trip Planner located on the Gold Country Stage home page.
  • Can I transfer from one bus to another?
    • Holders of monthly or daily passes do not need a transfer and can travel from bus to bus with-in our system. Passengers who pay cash fare may receive a transfer at the time you board the bus. Transfers are for your one way direction of travel and cannot be used for round trip rides. Transfers must be used on the next available bus and become void after that time.
  • Where can I purchase a monthly or daily pass?
    • Currently, passes may be purchased at our office (13081 John Bauer Ave., Grass Valley, CA) and at the CDA Kiosk (950 Maidu Ave. Nevada City, CA)
  • Do you accept bank or credit cards?
    • We do not accept bank cards or credit cards. Fares are cash (exact change only please) or check with proper identification. Drivers are unable to make change for your fare.
  • Can I receive change for my bus fare?
    • No. Drivers do not carry change and are not able to make change for your fare.
  • How do I connect with the Amtrak Service?
    • The Route 5 bus to Auburn will connect with the Amtrak service at the Amtrak station located at Fulweiler Avenue and Blocker Drive in Auburn?
  • Can I bring my dog on the bus?
    • Only service animals are permitted on the bus. Companion animals must be in a cage with a leak proof bottom. Any animal that is disruptive or threatening will be asked to leave the bus with its owner.
  • I left some items on the bus. Do you have a lost and found?
    • We have a lost and found area in our office. You can call the office Monday – Friday 8:00 – 5:00 to see if your item has been turned in.
  • How do I find a bus stop near me?
    • Bus stops are marked on the map for each route as well as being displayed on the interactive map at cnts.routematch.com.. You can find a link to the map on the "Gold Country Stage" tab on our web site.
  • Do your buses carry wheelchairs?
    • Our buses can carry two wheelchairs at a time. Wheelchairs must be able to fit our standard size lift (about 36 x 48) and the total weight of chair and passenger cannot exceed the ability of our lift (about 750 pounds).
  • Can I bring my bike on the bus?
    • Our buses are equipped with a front load bike rack. The rack carries three bikes on a first come, first served basis. Passengers must be able to load and secure their own bikes. No motorized bikes, electric or gas powered are permitted on our buses.
  • What is "On-Demand" service?
    • An “On-Demand” stop is a stop that is serviced only when there is a request for service at the scheduled time. To be picked up, please call at least one hour in advance of the scheduled pick up time. To be dropped off, inform your driver that you would like to be dropped off at the on-demand stop.
  • Is there a place for my carry-ons?
    • Please limit the number of carry-ons to what you can personally handle in one trip onto the bus. All carry-ons must fit on your lap, cannot be blocking the aisle, and you must not allow contents to roll about the bus.