Set up and use hoopla
What is hoopla?
Hoopla is a digital streaming service for library users to access eBooks, audiobooks, music, digital comics, movies, and TV shows using portable devices like smartphones and tablets, as well as computers.
What do I need?
- Tablet, smartphone, computer, or TV with streaming capabilities
- Library card number
- Email address and password
- Hoopla app or updated browser software (e.g. Chrome, Firefox, IE, Safari, etc.)
Once you click on the link to the hoopla site you will be asked to enter your library card number and pin number for your library account. If you are a first time user, follow the instructions to download the free hoopla app compatible with your device. If you are using your laptop or desktop computer, all you need is a current web browser and the Widevine plug-in (see What is Widevine?).
Where can I find the hoopla app?
The hoopla app can be found in the App Store on your iOS device and in the Google Play store on your Android device. Search for "hoopla digital" to find and download the app.
Where do I find hoopla on the library's website?
Alternatively, you can bookmark hoopladigital.com and access the library's collection with the username (email address and password) associated with your Nevada County Community Library card number.
How does it work?
Much like other library items, library cardholders are allowed to check out 5 items (e.g., eAudiobooks, eBooks, eMusic, eVideos) per month. There are no late fees and no renewals. Once your item has expired, it will no longer play on your device. (There is a limit of 5 items per person, per month, which resets on the 1st of each month).
Check out periods are as follows:
- eAudiobooks – 21 days
- eBooks – 21 days
- eMusic Titles – 7 days
- eVideos (Movies and TV Shows) – 3 days
How do I borrow a title?
Click on a title you like and then click the blue "Borrow" button.
Can I place a hold on items?
There is no need for holds with hoopla. Every title in its collection is available for check out 24/7. This means that if 200 library users want to check out a particular title, all 200 users can check it out without waiting.
Are titles downloaded onto my device or computer?
Titles can only be downloaded to mobile devices via the hoopla app. Downloading to desktop computers and laptops is not permitted, due to studio or publisher restrictions.
Do I need to be connected to the Internet to access hoopla?
Yes, to access hoopla and to stream the content over Wi-Fi, 3G and/or 4G (if it is available in your area) you must be connected to the Internet. You can download content to a mobile device for later use when you are not connected.
Which devices are supported?
Currently, hoopla supports iPhone 4s and newer, iPad 2 and newer, iPad Air, iPad Mini (all Air and Mini models), and iPod Touch 5th Gen. Hoopla also supports Google Nexus 4, 5, and 6, HTC One M7, LG G2, LG G3, Motorola Droid RAZR M, Motorola Moto X, Samsung Galaxy S3 S4 S5 and S6, Samsung Galaxy Note 2, Note 3 and Note 4. Android tablets: Google Nexus 7 (2012 and 2013 models), Google Nexus 9, Nvidia Shield Tablet, Samsung Galaxy Tab 3 7.0, Samsung Galaxy Tab 4 10.1 Finally, Hoopla also supports the Kindle Fire HD (2015) & HDX models. For more information about device compatibility, see "Supported Devices" on the hoopla help page.
What web browsers are supported?
Hoopla supports newer versions of Internet Explorer, Chrome, Firefox, and Safari. Some other browsers may work, but those listed have been confirmed to work. For best results, please ensure you have the most up to date versions of these browsers.
What is Widevine?
Widevine is a safe video player that hoopla uses via your web browser to play our video content. Widevine is a free add-on for your browser that is owned by Google. If you do not already have this installed when you attempt to play a video title in your web browser you will see a notification that will direct you to the Widevine website, from there you simply need to click on Install Now and follow the on screen prompts. If you are preparing ahead of time you can go directly to that website yourself at tools.google.com/dlpage/widevine.
How do I install the Widevine Plug-In?
The Widevine installation varies depending on the browser you are using. For the best possible user experience, use the latest version of the browser. Widevine does need to be installed on all Firefox, Safari & IE browsers. With the latest versions of Chrome & Edge nothing will need to be installed as everything comes installed in those browsers.
Why can't I access my account?
- Are you using the correct email address? Please make sure that you are using the email address associated with your Nevada County Community Library card number. If you have forgotten your password, please use the "Forgot your password?" tool to have your password reset. If you are accessing hoopla through another library system, you will need to use the email address associated with that library system's library card number.
- Did you replace your library card recently? If you have replaced your library card, you will need to request to have the new number added to your hoopla account.
If I have additional questions, how can I get answers?