CodeRED FAQs

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CodeRED Emergency Alert Frequently Asked Questions

Why is CodeRED important to me?

CodeRED is an important to tool to help keep you informed and prepared for any emergencies that may occur in our area. Officials will send messages to alert you of emergency details, instructions, or precautions that you need in order to make well-informed decisions and remain safe. This system is precise enough to geo- target residents within an exact area of impact, so that only those people who are affected by emergency situation are notified.

What do I do if I receive a CodeRED message or call?

If you receive a CodeRED call, email or text message, please be sure to read or listen to the entire message carefully and follow all instructions. You can repeat the phone message by pressing any key. Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fire department. 

What are the numbers calls and texts will originate from?

All emergency calls will originate from 866-419-5000. Non-emergency alert calls will originate from 855-969-4636.Text messages will originate from 218-350-0131. Please be sure to add all three CodeRED emergency alert numbers to your contacts.

What if I can't understand the message?

At any point, you may re-dial the 866-419-5000 number on your caller ID to hear a replay of the message sent. The CodeRED system will leave a message on your answering machine or voicemail if you miss a CodeRED phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed. If your phone line is busy, CodeRED will try two more times to connect. 

I have a cordless phone and it will not work when the power goes out. How will the system contact me?

Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for CodeRED, you may indicate both a primary and alternative phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted in the event of a CodeRED notification.

Someone in my household already signed up. Does that mean I’m registered too?

Not necessarily. Verify your mobile phone numbers and personal email addresses are registered, in addition to your home phone. Make sure minors with mobile phones are also registered.

All residents are reminded, these tools are not a guaranteed source of information, and everyone should be prepared and remain situationally aware.

Am I automatically enrolled in CodeRED emergency alerts?

CodeRED is an opt-in system which requires registration. No resident should assume that their information is in the system.

How do I register for CodeRED emergency alerts?

  • Online at ReadyNevadaCounty.org/EmergencyAlerts
  • Text ReadyNevadaCounty to 99411 and follow the prompts to register. 
  • Call 211 or 1-833-DIAL211

I thought I was registered, but I did not receive an alert during a fire. What should I do?

CodeRED is used very rarely and only when there is a specific call to action for your area. It is not used to send updates on fires in the area. 

Is there a cost to register for CodeRED?

No, registering for CodeRED phone calls, text messages, and email are free. Simply sign up on our enrollment website and select your preferred means of communication.

I’m not sure if I’m registered. How can I check?

Please email crsupport@onsolve.com with your full name and address, with Resident of Nevada County in the subject line.

I thought I was registered, but I did not receive an alert during a test. What should I do?

If you did not receive an alert during the last test, your information is not in the notification database. Please be sure to register in one of the following ways:

  • Online at ReadyNevadaCounty.org/EmergencyAlerts
  • Text ReadyNevadaCounty to 99411 and follow the prompts to register. 
  • Call 211 or 1-833-DIAL211 

Do I ever need to renew my registration?

Renewals are not necessary as long as your contact information has not changed. If you move, however, you must update your information to ensure you will continue receiving these valuable notifications.

Will text message, email and phone calls at different times?

Text, email, and phone calls may arrive at slightly different times during an emergency. We encourage you to sign up for all forms of  communication you currently use.  

I texted 99411 to sign up, but did not receive a call, text, or email during a test.

When texting to register, you will receive a text message with a link  to complete your registration application. If you did not complete the CodeRED application, your registration has not been processed. Please make sure you texted readynevadacounty to 99411 with no spaces and completed the application. If you would like technical assistance registering, you may call 211 Connecting Point at 211 or 1-833-DIAL211.